Refund policy

Refund and Return Policy

We want every order to arrive exactly as described. If something isn't right, contact us at support@isekaitcg.com and we will work it out with you.

Before your order ships
You can cancel or change your order free of charge any time before it ships. Email us with your order number as soon as possible.

Damaged, incorrect, or not as described
If your order arrives damaged, you receive the wrong item, or the product's condition doesn't match its listing, contact us within 7 days of delivery. Include your order number and a photo. We will send a replacement or a full refund, including your original shipping cost, at no charge to you. If we ask you to send the item back, we will provide a prepaid return label.

Changed your mind
We accept change-of-mind returns within 14 days of delivery on accessories, figures, and books that are unused and in their original packaging.

Trading card singles and sealed trading card game product are not eligible for change-of-mind returns. They are still fully covered if they arrive damaged, incorrect, or not as described.

Please email us before sending anything back. We will reply with return instructions and the return address. Returns sent without contacting us first may not be accepted. Return shipping is paid by the customer for change-of-mind returns, and original shipping charges are not refunded.

Pre-owned items
Pre-owned books and games are clearly marked "Pre-owned" and graded on each listing, with photos of the actual item. They are sold as described and are not eligible for change-of-mind returns. If an item's condition doesn't match its listing, it is covered under "Damaged, incorrect, or not as described" above, and we will refund it in full, including your original shipping cost.

Pre-orders
You can cancel a pre-order for a full refund any time before it ships. Release dates are set by publishers and sometimes change. If a release is delayed, we will let you know and you can keep or cancel your pre-order.

Pre-order price guarantee
If our price on a pre-ordered item drops after you order and before your order ships, we will refund the difference automatically. You don’t need to ask. Before each pre-order ships, we compare what you paid to the lowest price we listed for that item on isekaitcg.com, including sale prices, and refund the difference to your original payment method. If the price goes up instead, you keep the price you paid.

MSRP Club members are covered too. If the price drops below the member price you paid, you get the difference.

The guarantee covers prices listed on isekaitcg.com. It doesn’t cover discount codes, bundle deals, prices at other stores, or orders placed through marketplaces like TCGplayer or eBay.

Event tickets

• Cancel at least 48 hours before an event for a full refund.
• Within 48 hours of an event, we will give you credit toward a future event instead.
• If we cancel or reschedule an event, you can choose a full refund or a spot at the new date.

Private parties

• A $50 deposit reserves your party date and is applied to your party total.
• Your remaining balance will be charged automatically to the card you used, 7 days before your party.
• Cancel at least 7 days before your party for a full refund of your deposit.
• If you cancel within 7 days of your party, the deposit is non-refundable and any balance you have paid is refunded.
• If we need to cancel, you can choose a full refund or a new date.

Lost packages
If tracking shows your package has not been delivered within 10 business days of shipping, contact us and we will send a replacement or a full refund, including your original shipping cost. If tracking shows a package as delivered but you can't find it, contact us and we will help you file a claim with the carrier.

Final sale items
The following are final sale and cannot be returned for change of mind:

• Trading card singles
• Sealed trading card game product
• Pre-owned items
• Gift cards
• Items marked final sale

These items are still covered under "Damaged, incorrect, or not as described."

How refunds are issued
Once we receive and inspect your return, we will process your refund within 5 business days to your original payment method. Your bank may take another 5 to 10 business days to post it.

In-person purchases
Purchases made at our events follow this same policy. Please keep your receipt.

Orders placed on TCGplayer or other marketplaces
Orders placed through a marketplace follow that marketplace's return policy. Please start the return through the marketplace where you ordered.

Questions
Email support@isekaitcg.com. We usually reply within 1 to 2 business days.