Frequently asked questions

When will my order ship?

Orders ship from Owego, NY within 1 to 3 business days of payment, and most arrive 2 to 5 business days after shipping. We currently ship within the United States. Pre-orders ship when the product is released, and you'll receive a tracking number by email when your order ships.

Can I return my order?

Unused accessories, figures and books in their original packaging can be returned within 14 days of delivery. Trading card singles and sealed trading card product are final sale. Please email us before sending anything back. See our Refund Policy for details.

What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including your original shipping cost, at no charge to you.

How do I book a party or event?

Private parties can be booked online from our Private Parties page. For team building, date nights and other group events, see Business & Group Events or send us a message below.

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