Contact Us
Business Name
Isekai Games, LLC
Contact Address
2361 Montrose Turnpike
Owego, New York 13827
United States
Email
support@isekaitcg.com
For any questions about products, orders, delivery, or returns, please email us at the address above and we will respond as soon as possible.
Delivery Information
All orders are shipped from the United States. We aim to process and dispatch orders promptly after payment is received.
Delivery Costs
Delivery costs are calculated at checkout based on the size and weight of your order and the destination. The total delivery cost will always be shown to you before you complete your purchase.
Processing & Delivery Times
| Stage | Estimated Time |
|---|---|
| Order processing & dispatch | 1–3 business days after payment |
| Domestic delivery (within the U.S.) | 3–7 business days after dispatch |
| International delivery (where available) | 7–21 business days after dispatch |
Delivery times are estimates provided by our carriers and are not guaranteed. Delivery may take longer during holidays, peak periods, or due to circumstances outside our control. Any applicable tracking information will be provided once your order has been dispatched.
Returns Policy
We want you to be satisfied with your order. This policy explains your right to cancel or amend an order both before and after it has been dispatched.
Cancelling or Amending an Order Before Dispatch
If your order has not yet been dispatched, you may cancel or amend it at any time. Simply email us at support@isekaitcg.com with your order details as soon as possible. If we have not yet dispatched your order, we will cancel or amend it as requested and issue any appropriate refund.
Cancelling or Returning an Order After Dispatch
If your order has already been dispatched, you may still cancel and return it. You may notify us of your wish to cancel within 14 days of receiving your goods, and return the goods to us within 14 days of notifying us.
- Goods must be returned unused, in their original condition and packaging.
- Once we receive and inspect the returned goods, we will issue a refund for the price of the goods.
- Please contact us at support@isekaitcg.com before returning any item so we can provide return instructions.
Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty, or not what you ordered, please contact us within 7 days of delivery and we will arrange a replacement or refund at no additional cost to you.
Liability for Delayed, Lost or Misrouted Orders
We take responsibility for getting your order to you. In the event that an order is delayed, lost, or misrouted in transit:
- We will work with the carrier to locate your order or arrange redelivery.
- If an order is confirmed lost or misrouted and cannot be delivered, we will provide a replacement or a full refund of the order, including the original delivery charge.
- We accept liability for reasonable supplementary costs directly and necessarily incurred by the customer as a result of a delayed, lost, or misrouted order caused by us or our carriers, to the extent required by applicable law.
- To help us resolve any issue quickly, please contact us at support@isekaitcg.com as soon as you believe there is a problem with your delivery.
This does not affect your statutory rights as a consumer.